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Help that is flexible, reliable and always available
In case of emergency, Swisslog’s expert help desk teams deliver prompt and efficient levels of support around the clock so you can have confidence in your warehouse and logistics solutions.
Our service desk provides answers to technical questions and assistance when malfunctions occur. Thanks to many years of experience, our support team can correctly identify malfunctions from the start and assign them to the correct department. Backed by an ITIL-certified tool, this rapid-response process provides efficient support in case of malfunctions.
Occupied 24x7, our service desk rapidly delivers the following support, so you can keep your facility operating at peak conditions:
In case of emergency, the system operations team is at your side to quickly provide resolve the problem. Our support team comprises experts in operating systems, databases, networks and specialized applications. They know your facility and are ready to response immediately. After the problem is fixed, you will receive a detailed report and suggestions for preventing future problems. >>
Swisslog offers remote monitoring and maintenance for your IT system over a secure and stable VPN. When a possible issue arises, an alarm is triggered and our 24x7 support team responds immediately – preventing errors that could lead to unscheduled downtime. >>